Privacy Policy

1. Introduction

Speak1000 ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our language learning platform at speak1000.com and any associated services ("the Service").

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you create an account;
• Payment Information: Billing details processed securely through our payment partner, Paddle. We do not store your full credit card number;
• Communications: Information you provide when contacting us for support or feedback.

2.2 Information Collected Automatically

• Usage Data: Learning progress, completed units, streak data, and feature interactions;
• Device Information: Browser type, operating system, device identifiers;
• Log Data: IP address, access times, pages viewed, referring URLs.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service;
• Track your learning progress and personalize your experience;
• Process payments and manage subscriptions;
• Send you important service updates and notifications;
• Respond to your inquiries and provide customer support;
• Analyze usage patterns to improve our syllabus and features;
• Prevent fraud and enforce our Terms of Service.

4. Data Storage & Security

Your data is stored securely using industry-standard infrastructure provided by Supabase (hosted on AWS). We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Trusted third parties that help us operate the Service (e.g., Paddle for payments, Supabase for data storage, Vercel for hosting);
• Legal Requirements: When required by law, legal process, or to protect our rights;
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Cookies & Tracking

We use essential cookies to maintain your authenticated session and preferences. We may use analytics tools to understand how users interact with the Service. You can control cookie preferences through your browser settings.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your account and associated data;
• Object to or restrict certain processing of your data;
• Export your data in a portable format.

To exercise any of these rights, please contact us at hello@speak1000.com.

8. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from those of your country. We will ensure that appropriate safeguards are in place to protect your personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at hello@speak1000.com.